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How long before I receive a confirmation of my cruise booking?

Timescales for Cruise Line booking confirmations and paperwork can vary across the different cruise lines but you should receive this within a few days of making your initial booking.

Upon booking your cruise with your dedicated Cruise Expert you will receive a booking confirmation within 48 hours.

In the interests of respecting the environment we operate a  paperless service where possible so your booking confirmation will be sent to you via e-mail to the address given to our Cruise Experts at the time of booking.

For those customers who do not have an e-mail address then this will be mailed out to you via Royal Mail and should be received within 5 working days of making your reservation.

Throughout the year particularly in Easter around Cruise Launch and School summer holiday peak period we do experience high booking volumes, so please be aware that there may be delays during this time but we will always aim to have confirmation to you within 7 days of your reservation.

Further to this you will also receive a cruise line invoice and statement within 14 working days of booking and you will receive your tickets around 10 days prior to your departure date.

If you have any queries on this please call our cruise experts on 01204 474402 who will be happy to advise you further on any aspect of this.

Platinum Trusted Service Award 2021

Average Customer Rating: 4.9/5Independent Service Rating based on verified reviews.Read all reviews
Feefo Platinum Trusted Service Award

Excellent!

Faizal Khan has been wonderful to deal with. He is very knowledgeable and has excellent customer services skills. He made the booking process very smooth and managed to get us a competitive deal.

M Lewis / June 2021

excellent !

I received excellent customer service from both Ryan Duggan and Beth Higson , they went the extra mile to ensure our trip was exactly as we had wished it. Many thanks

Mr Steve McQuade / June 2021

Fantastic service

My consultant was Amy Darbyshire and I feel like I won the jackpot. Nothing was too much trouble. Lots of ideas, options, price cues etc The service was incredible. If Amy promised to call or email information it happened. I am incredibly grateful to all the help she gave me and I’ve now booked my dream holiday thanks to her.

Toni / June 2021

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