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Out of Hours Emergency Contact

If you have a current booking and you are looking to pay your balance, give your passengers details or you have a general query about your reservation, please contact our Customer Services team during office hours. Our office hours are 9am - 5.30pm Monday to Friday.

If you are currently travelling and your query is regarding a transfer, please contact the number given on your travel voucher for assistance. If you have contacted the number on your voucher and still cannot locate your transport after 45 minutes, please take a taxi, keep the receipt and contact us on your return.

If your query is regarding accommodation, please contact the number given on your travel voucher for assistance.

If you are currently on a cruise please speak with on board Guest Relations to help with your query in the first instance.

If you are involved in an immediate emergency such as a flight delay over 5 hours or any other emergency situation which will disrupt your travel plans, please contact 07935 079 985 for immediate assistance.

Platinum Trusted Service Award 2021

Average Customer Rating: 4.9/5Independent Service Rating based on verified reviews.Read all reviews
Feefo Platinum Trusted Service Award

Excellent!

Faizal Khan has been wonderful to deal with. He is very knowledgeable and has excellent customer services skills. He made the booking process very smooth and managed to get us a competitive deal.

M Lewis / June 2021

excellent !

I received excellent customer service from both Ryan Duggan and Beth Higson , they went the extra mile to ensure our trip was exactly as we had wished it. Many thanks

Mr Steve McQuade / June 2021

Fantastic service

My consultant was Amy Darbyshire and I feel like I won the jackpot. Nothing was too much trouble. Lots of ideas, options, price cues etc The service was incredible. If Amy promised to call or email information it happened. I am incredibly grateful to all the help she gave me and I’ve now booked my dream holiday thanks to her.

Toni / June 2021

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